In the case of an alert message from the home burglar alarm system, the 24/7 Operations Centre utilizes its regional personnel, geolocalizing and activating the nearest patrol, ensuring the rapid response of security guards within minutes from the call. This service, at the primary operational level, eliminates the risks involved in intervention by the customers themselves, leaving the task of prevention to highly specialized risk management personnel.
La Patria’s Operations Center coordinates joint response with Law Enforcement Agencies (Police and Carabinieri) even in cases of fire, medical emergency and aggression.
Istituto di Vigilanza La Patria offers a home alarm rapid response service from its 24/7 Operations Centre, guaranteeing prompt response in case of emergency 24 hours a day, 365 days a year, across a territory that includes 200 municipalities in Piedmont and Lombardy, in addition to 120 municipalities in Emilia Romagna, above all in the provinces of Bologna, Modena, Reggio Emilia, Milan, Varese, Monza Brianza, Novara and Como.
In order to ensure the rapid and effective response of patrols in cases of attempted theft at a house, LaPatria also offers its customers a key holding service.
This service is a complex and secure integrated procedure involving the 24/7 Operations Centre (based in Bologna and Busto Arsizio), which has full control of the safe provided to each patrol in the area and that stores the keys to the homes in the respective area and the Security Guards.
The purpose of the key custody service is to ensure that the Security Guard in possession of the keys can intervene rapidly inside the house or in the respective premises following notification from the Operations Centre, providing a real possibility of preventing a theft.
The security of this special procedure provided by Istituto di Vigilanza La Patria is based on an interconnected and alternating system of keyword exchange, which, together with the anonymity of the bunches of keys, ensures total safety for the patrol and the client.
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Bologna
40133 Via della Barca, 26
Tel. 051 619 6012
Fax 051 619 3400
info@lapatria.it
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